I am a software engineer and I debugged into my wife's tracker account which has exactly the same problem stuck at loading page. And from the source code breakpoint, I found there is a problem with the javascript rendering code when there is an alert banner on the top. This indicates there is some new updates on the page and the website failed to display it. And for my wife's case, it is the notification for a scheduled oath ceremony with a date hidden inside a variable.
![]()
For people to easily view this. You can open a dev tools window by pressing F12 before you login to the tracker. Then go to the Network tab and login the account and follow the screenshot below:
![]()
Hi, can you please instruct how can I do this for myself as I am also stuck on the loading page since I gave my test and don't have Engineering background to know the process. Thanking you in anticipation