Hi,
I'm a Jan 2023 PR applicant.
My tracker went all green by Nov 2023. While waiting for PPR supposedly, I received ADR in Jan 2024 to resubmit form IMM5604 for my two dependent children newly signed by their mother.
Unfortunately, I couldn't trace her whereabout since she is from a different country and we divorced back in 2021. In 2022 I had managed to track her and she signed the documents but then vanished into thin air. With IRCC time bound request and failure to trace the mother, I moved to court and obtained sole custody of the kids.
I submitted the documents( sole custody court orders) through GCKey and webform just before the deadline. After waiting for two months with no updates on either account I sent a webform requesting the status. The response was they are still waiting for the submission of the documents. I realized I didn't include a LOE to explain the submission of a different document and I resubmitted the document again through webform this time accompanied by an LOE. Since then there is no updates or acknowledgement from IRCC.
The delay is killing me.
Any advice from members here of what could be wrong.