Hey Folks,
We submitted a group application (Spouse and I) on Jan 6, 2023. We received an email from CIC on Jan 20 that looks to be an AOR (Has a PDF with UCI/Group ID/Application No and "This is to acknowledge receipt of your application for Canadian Citizenship.")
We both tried creating our tracker account here:
https://tracker-suivi.apps.cic.gc.ca/en/register but keep getting error
"Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet"
We don't have any representatives
Received another email a few days ago with subject "Follow the progress of your citizenship grant application" and links to tracker, but this looks like old tracker app that's not live anymore -
https://cst-ssc.apps.cic.gc.ca/
What is going on? I still am unable to create tracker account. Anyone in same boat? I've tried everything - No VPN, No copy-pasting values, incognito mode, no dashes in UCI etc etc etc