Was your document originally in English?? and did you upload it in correct placeholder?? This is very strange.My application was cancelled and the letter says that I did not provide my marriage license certificate although I have. My score is 472 right now, next week I will be 30 and lose 5 points. What should I do? It is not even my fault. Please advice what should I do?
I think you can ask them to reconsider your case and re open it.