I assume you checked your spam folder / whitelisted the IRCC emails? You can't do the FPs without the letter unfortunately as far as I'm aware, the letter says:
Bring the following information with you to get your fingerprints taken:
this letter, so that your citizenship file number and the address of the citizenship office
requesting your fingerprints are noted on the fingerprint form;
I don't know if you can just take your file number (from AOR) along. Do you even know your office? It's not always the closest one geographically. Though sometimes it could be obvious (ie: there's only one in a few provinces). You could phone IRCC and ask about that.
Getting a hold or IRCC is a pain. I believe this is for a few reasons, but this list is not official or one assumes exhaustive ...Trying to call them for the past week - since their automated system is not working, either the wait times are too long, or they cannot transfer to an agent due to high volume of calls- thanks for your response nonetheless.
1) Lack of staff numbers
2) Staff unwilling to answer phones, perhaps dedicated to rapid processing
3) People calling in for no good reason. ie: I applied 3 months ago and have been IP for a month when will I get my test invite
4) Lack of a decent website (my single call was to confirm they got my FPs because there was no update after May 6th despite them finishing processing within a few weeks). A decent website would also provide FP/Test invites etc... for those that don't get the email for whatever reason!
All you can really do is keep calling and eventually you'll get into a long queue. Calling at the very start of the day and on different days (they claim some days are quieter than others) may help. I have a daily calls so had to call in late morning but did eventually get through.
I real feel IRCC doesn't help themselves here. But can't do much about it
Edit: I see from your post you applied in Jan and have been IP for a while. Point 3 above (calling in for no good reason) wasn't directed at you. But, there are a large number of people (normally those who start new threads) who seem to expect an update within days of submitting their application. Which would be nice, but the IRCC is pretty explicit that the routine applications average 12 months, so I think expecting faster turn around from any government agency is somewhat unrealistic.
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