Wow that is unfortunate!Hi, I need help on the status of our application:
I linked my account online on Mar 22, and the section "View my submitted applications or profiles", under the "Details" column shows "Your action is required", but under the "Messages" column, it has "None". Remember there was a technical issue back in June where a lot of us got the messages "Your action is required" and no "messages"? So I thought this has not been changed since then and I kept waiting for new status change until I action.
But it has been so many months, so I ordered the notes as instructed by many of you in this forum. Finally, I received the notes, scrolled through them.....but I saw the following lines that gave me hundreds of question marks, please if anyone know what has happened.
OUTGOING
OUTGOING 1
Created Date: 2017/03/22
Document: Request Letter/Lettre de demande
Type: Word
Status: Sent
Due Date: 2017/04/29
All Items Rec'd: No
Via: Online
Via Details: online/en ligne
ITEM(S) REQUESTED
ITEM(S) REQUESTED: 1
Created Date: 2017/03/22
Item: Schedule A Online
Due Date: 2017/04/29
ITEM(S) REQUESTED: 2
Created Date: 2017/03/22
Item: Police Certificates (Mulitple)
Due Date: 2017/04/29
Does this mean I have missed the above requests? Did they send me a letter and I did not receive? Or did they send me an online request before I linked my account online that's why I did not see them?
What happened if I missed the due date for submission? And til now I do not see the request online, how can I submit online without any requests / links?
They never sent you an email also requesting these things? We received one in addition to the notification/request in our GCKey account. So I assume that you did not send a completed Schedule A form to them.
I know that around that time, they were changing the way they were doing things by starting the background checks on people first in Mississauga and there was some confusion I think about who (Mississauga or the VO) was going to start the background checks and therefore request the pcc's and schedule A. Our RCMP fingerprint also got missed and no email was sent out requesting it nor was there any request in GC Key account (partner sent in his pcc from home country upfront as per country specific instructions.) I also saw that it was requested in the GCMS notes, so I emailed the VO and 4 days later, they sent us an email requesting it be submitted.
Sounds like you might also be a victim of this change in procedures.
Did you try calling IRCC or emailing the VO to confirm if they are still needing these things? What is your VO? You don't want to delay processing anymore if they are in fact waiting for these things and stalled the processing of your app because these documents have not been added to your file.