Issue with FBI PCC; express entry application

[head2ca]

My e-AOR is 04/04/2016. I could not attach my FBI PCC with the application since I did not receive it by then.

I received my PCC from FBI on 04/16/2016. I have not yet received a request for additional documents so I am not able upload the document yet using CIC account.

I tried using the IRCC web form to send them the document but I got the following message twice now.

We have received your enquiry; however, you did not upload any document, as mentioned in your request. In order to assist you, please resend your enquiry along with the document by filling out the IRCC Web form available on our website.

You may also visit the online Help Centre or our website for further information. You can search by typing keywords.

I am sure I uploaded the document both the times. What are my options?

Thanks,
Krishna

 

[artray]

My e-AOR is 04/04/2016. I could not attach my FBI PCC with the application since I did not receive it by then.

I received my PCC from FBI on 04/16/2016. I have not yet received a request for additional documents so I am not able upload the document yet using CIC account.

I tried using the IRCC web form to send them the document but I got the following message twice now.

We have received your enquiry; however, you did not upload any document, as mentioned in your request. In order to assist you, please resend your enquiry along with the document by filling out the IRCC Web form available on our website.

You may also visit the online Help Centre or our website for further information. You can search by typing keywords.

I am sure I uploaded the document both the times. What are my options?

Thanks,
Krishna

Raise a CSE with the attachment.

 

[head2ca]

When I raise a CSE, I get a response email italicized above. I am sure I attached the document both times.

 

[Gustcan]

Send email to CPC-OTTAWA they will acknowledge your document within a week.

 

[artray]

Send email to CPC-OTTAWA they will acknowledge your document within a week.

Agreed...make sure you have "URGENT..." in your subject line. Also, if you know your primary visa office (other than Ottawa) - send an email to them - they are the one's who are currently processing your case.