I'm an August 2019 Applicant. Does anybody know when online applications were introduced for citizenship? When I applied, I believe there was only paper based. Anyways, I know dozens of people who applied in 2021 via online application, and they already have their citizenship and passport. The employees are working from home and only have full access to online applications at the moment. I wonder how many more years this process will take. Only background check is completed for me ,all other headings are in progress.
They don't answer webform.
They don't answer the phone. I have been trying to call for the last 60 days, at all hours, including 8am sharp. Message "we have a large number of calls and can't connect you ,goodbye" , they just put this message for everybody. I have even tried to click other phone options for other reasons, and they all say this message and then hang up.
https://montreal.ctvnews.ca/soon-to-be-canadians-waiting-in-vain-to-hear-about-their-citizenship-applications-1.5728433