Who on earth told the processing time should be 23 months?! They deliberately invented this number so that no one can complain because every time we follow up they say you are within 23 months. They invented this number because they know even their laziest offices and employees can finish cases within this long time.
Regarding whether immigration and/or citizenship is a right or not, we all have had much more benefit for this country than the other way around. Therefore, they did not do us a favor to accept us as an immigrant because they need our professional qualifications and the money we pay for taxes and CPP. In addition, we paid for processing our applications and expect that there won't be much difference between online and paper applications as well no difference between various offices in processing applications. In this forum there are a lot of people who regret about sending their applications online. Moreover, I had no role in selecting Scarborough as my processing office otherwise it would be my last choice.