What sort of entitlement is this? Do you know what the capacity and volume of the different offices is? The processing time says 23 months. You applied in September 2022 and are here calling them lazy. Citizenship is not a right neither is immigration.
Fair point, the different offices might operate differently for different reasons. Scarborough does seem to be one of the slower ones, and some people may have an urgency we know nothing about when it comes to processing. We don't know, and we can't judge, what the frustration comes from. It would be wrong to assume entitlement, just like it would be wrong to assume laziness in the Scarborough office. I assume those workers, like anyone else, get sacked if they slack off.
The processing time (currently 23 months) is calculated based on the time it took them in the past to process 80% of applications. This means that, unless processing time is rising significantly, over 3/4 of us should be done within 23 months. As far as I know there is no further breakdown of the 80% available, and an application may very well take 23 months or more and still be a normal process with no unforeseen delays or problems. But we don't know.
My unease purely comes from not knowing. I'll readily admit that I'm also a terrible patient for most doctors, because this patient lacks patience! I distract myself and keep telling myself that there is no emergency or urgency for me, and that they'll know how to find me if they need info or have questions.