IRCC New Portal Error -20009

[Kolinx25]

IRCC new portal error. The error" Do you wish to give your biometrics again or re-use your valid biometrics? (required)"
**Lovs not available instead of Yes or No. You can't get to the next form

 

[antech]

This happened to me to, I have check my biometrics still valid.

 

[kindesswillovercome2]

Same here.

 

[Kolinx25]

Let's all try reporting so that they will resolve this fast

 

[AhmedLiani]

Pareil moi depuis le dimanche et le problème n'est pas réglé. J'ai un doute qui ont bloqué le site vu les dernières décisions du ministère d'immigration

 

[jumerc]

I experienced this last week and thought it only happened to me or there was a temporary problem with our server. Thanks, you brought this up. I already reported the error. Please report this so they can fix it as soon as possible.

 

[Bfars]

Same here.

I reported this problem by phone as well. I suggest you do the same. Hopefully, they'll prioritize fixing it if they see that many people are affected.
Here is the number: 888-2422100

 

[YEMESERACH SOLOMON]

i am unable to respond to "Do you wish to give your biometrics again or re-use your valid biometrics?" question as the response given under this question says "Lovs not available"

 

[Evesh]

I have been battling this issue since Friday that’s over 5days now

 

[Aclazarte25]

Same here.

I reported this problem by phone as well. I suggest you do the same. Hopefully, they'll prioritize fixing it if they see that many people are affected.
Here is the number: 888-2422100

Hello. Could you let me know what they said? Can it be fixed this week? Thank you.

 

[kindesswillovercome2]

Same here.

I reported this problem by phone as well. I suggest you do the same. Hopefully, they'll prioritize fixing it if they see that many people are affected.
Here is the number: 888-2422100

Is the number within canada or does it work internationally?

 

[spicysank]

Seriously, this is so dumb on IRCC's side. As if things weren't already messed up with their system. I saved my application, and after a day, it gave me errors, so I had to delete the applications and start from scratch, and now this.

Might as well just shut it down. So frustrated.

BTW calling the number is useless. Can't get through to anyone.

 

[sook]

It's fixed now if anyone was wondering.

 

[eureka212]

Hi! The issue got resolved today it seems!!!

 

[antech]

Yay, finally I could submit my application and paid for the visa fee but not the biometric.
Although it seems to be fixed in the form but in the Client Application Summary it is still error "error finding lov text"...
Good luck to whoever review my application, more reasons to reject my Visa