IRCC New Portal Error -20009

[Kolinx25]

IRCC new portal error. The error" Do you wish to give your biometrics again or re-use your valid biometrics? (required)"
**Lovs not available instead of Yes or No. You can't get to the next form

 

[antech]

This happened to me to, I have check my biometrics still valid.

 

[kindesswillovercome2]

Same here.

 

[Kolinx25]

Let's all try reporting so that they will resolve this fast

 

[AhmedLiani]

Pareil moi depuis le dimanche et le problème n'est pas réglé. J'ai un doute qui ont bloqué le site vu les dernières décisions du ministère d'immigration

 

[jumerc]

I experienced this last week and thought it only happened to me or there was a temporary problem with our server. Thanks, you brought this up. I already reported the error. Please report this so they can fix it as soon as possible.

 

[Bfars]

Same here.

I reported this problem by phone as well. I suggest you do the same. Hopefully, they'll prioritize fixing it if they see that many people are affected.
Here is the number: 888-2422100

 

[YEMESERACH SOLOMON]

i am unable to respond to "Do you wish to give your biometrics again or re-use your valid biometrics?" question as the response given under this question says "Lovs not available"

 

[Evesh]

I have been battling this issue since Friday that’s over 5days now

 

[Aclazarte25]

Same here.

I reported this problem by phone as well. I suggest you do the same. Hopefully, they'll prioritize fixing it if they see that many people are affected.
Here is the number: 888-2422100

Hello. Could you let me know what they said? Can it be fixed this week? Thank you.