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Hey guys! When I tried to call IRCC this morning to hear the automated phone line to give me the status of my husbands PR application it said “Transferring your call to an agent”. Up until last week it would read out the actual status and said we are processing your background check etc etc. Has anyone here experienced this? What might be happening? Our app has been in process for 19 months already

I am going through this as well, when I called it would’ve given an update but now it’s giving none and then transfers me to customer service.
Hi, its happening with me now , what does it mean? How long did u get your decision after automated line goes to agent. And does it mean file is approved. Waiting for your reply.
Thank you
 
Hi everyone! I called the IRCC automated line this morning to check the status of my application, but instead of giving me the usual update (like “we’re processing your background check”), it just said, “Transferring your call to an agent.” From last 2 days , it was still reading out the status.
Thank you
 
Hi everyone! I called the IRCC automated line this morning to check the status of my application, but instead of giving me the usual update (like “we’re processing your background check”), it just said, “Transferring your call to an agent.” From last 2 days , it was still reading out the status.
Thank you
Hi. It means a final decision has been made on your application, you should get PPR within the next week.
 
Hi, its happening with me now , what does it mean? How long did u get your decision after automated line goes to agent. And does it mean file is approved. Waiting for your reply.
Thank you
For our file ,husbands decision was made the day the automated line stopped giving updates(friday), and husband got PPR on Monday so 3 days after , and yes 99.99 chance it is approved ..
 
For our file ,husbands decision was made the day the automated line stopped giving updates(friday), and husband got PPR on Monday so 3 days after , and yes 99.99 chance it is approved ..
I hope you are well and Thank you for your reply. Same happened with me on Friday it stopped giving any updates. Today is Sunday so may be tomorrow probably i will get an answer.