to make a long story short my sponsor didn't update our address properly with CIC and we didn't receive the request for medical from them. She also lost what documentation we did have when we moved so didn't have the UCI #. By the time she received approval of sponsorship by email it was too late and they had made decision on PR as well. It was denied because no medical was submitted. She never received the request for medical by email yet all other communication with them was by email. So now what are our options? Do we have to reapply as outland and redo the whole sponsorship process again or can we just redo the PR process? Any advice appreciated as we get different answers from each person we talk to at CIC. The address was updated online several months ago and yet they are still addressing the emails to the old address. Finally someone at the help line told us that the online update for address changes hasn't been working for months and to submit the address change by email. I couldn't find anywhere on their website that indicates that the online address update doesn't work - in fact it is still there!