So latest update is as follows: the wife got in touch with them, she is nowhere to be found in the system, so she gave them all the info they need, but now we cannot find the tracking number for the shipment anywhere. It looks as though we are hooped as there is no way for us to get the tracking number if we can't find the canada post receipt...
Also, the kind lady said that given the fact she has not received her OWP after 4 months, and is not in the system yet, it means that her application has not even been opened by anyone. And their policy is, if you call even an hour before 4 months has passed, to wait. They won't even tell you that your application is not being processed yet, or whether they have even received it. This is a nightmare. In 12 days, her legal status in Canada expires. What are we supposed to do now?!?