it happened to me yesterday too..
called in the morning and the lady whom i have talked to was very rude, she was like, am sorry we can't do anything about that, we just share information that are sent to us, so just wait.
I mean i was looking for some kind of an explanation on why they changed the processing times for those who are just waiting for landing without giving notice to those who hoped and waited for 3 months.
i hope we can make some kind of report to the call center agents being rude to applicants.