Thank you! You were right it did take a lot of time but I finally was able to collect it.
I will just list down the timeline for anyone who is applying for their surrender application.
20 April 2024 : Dropped application off at BLS Ottawa
10 June 2024 : Approved by HCI (but no status change online. This date is on the surrender certificate)
12 June 2024 : Noticed change in application status and pickup status was displayed on BLS website .