Try checking your status here. https://portal3.passportindia.gov.in/Online/index.htmlcan you share CGI Toronto email id. I have submitted passport renewal application on August 1st week. It is still showing in process at Consulate.
Any one who recently received new passport from Toronto, please share your time line
Emailing them has not really been very helpful.
There was an issue with my police verification so I had to visit the office (Wednesday open house 3pm to 4pm) and the officers helped me out and then my file got processed.