Hey I got my results immediately after 2 days since I got to know about the results being withheld. You need to constantly call and pester them to release it. It's just not fair. Keep mailing them too. It's absolutely not right because we pay so much for the exam and then this happens. Also, they will tell you that it's a part of the terms and conditions, you tell them that you are aware about it and are in urgent need of the results for education or immigration reasons. Hope this works for you, good luck