Just wanted to share an update! I just called them again and spoke with an agent. He confirmed that my COPR has been sent out and was able to give me a tracking number. Although when I go to the Canada Post website I'm not able to track with it? (I think maybe you have to wait a while before you are able to track it?)
I questioned what would happen if it did not arrive in time for my telephone landing on the 15th. He said that the feedback they had gotten so far was that we are made to go through the call anyway regardless of if we have COPR or not. Then he said that he didn't know anything more as its still so new.
I'm crossing my fingers that mine now arrives before the 15th!