How to tackle rude CIC agents ?

[ajanarth]

Hi All,

I understand the call center agents frequently goes through similar question and frequent calls of status request which I assume they do not know, however I called CIC this morning it most likely landed Montreal based call center and faced really rude agent who doesnt even want to ask my UCI kept telling have patience and I am wasting my and their time ? Interestingly this is not the first time I face and hear similar response. Did anybody face such problems and are there any options to report to CIC such unpleasant response agents ?

I know somebody thinks they are exhausted and have no info, however I was probably the very first or first 3 callers he received and we have a rights to ask for the information on our file.

Any thoughts ?

AJ

 

[kryt0n]

Yup, I called once worried about whether I was on implied status. The guy kept sighing and saying hat was up to me to work out. Which is fine, but he told me to ask a real question or get off the line.

Then while I was waiting for my lmia answer my work permit application was refused as they hadn't had an answer about my lmia (2 months). When I called I said that I hadn't heard yet either and it was still in progress.

She just kept saying "well you should have kept calling and telling us".

I think they are overworked and stressed... but they also have people's futures in their hands (at least for advice).

 

[Innana]

Hang up and call again. There is nothing you can do when the agent is a total jack***, you'll be just wasting your time.

 

[ajanarth]

I understand that as an option, however getting another CIC agents after 8:30 AM almost next to impossible, not sure if they distribute work load or add extra resources to manage call volumes.

 

[ajanarth]

Is there an official way of raising complaint to CIC authorities ?

 

[kryt0n]

Is there an official way of raising complaint to CIC authorities ?

Call and speak to an agent

 

[ajanarth]

Call and speak to an agent

You did that ?

 

[kryt0n]

Ah, nah dude. I'm not sure there is a way. It's not really a business per se.