How to file official complaints against CIC services, performance, ...?

[Dr Eng X]

CIC has held many files in CPP-Ottawa and they did NOT do anything or help the Visa Office instead and after months they transferred the files without order
Now the Visa Office claims to have started processing the files based on the date they were received from Ottawa. However, that is NOT the order in which the files were recieved. There is huge unjustice
How to complain? How to find justice?

This is an example of CIC and their performance

http://www.cicsnews.com/?p=947
http://www.cicsnews.com/?p=1781
http://www.cicsnews.com/?p=851

 

[zardoz]

You have made nearly 1500 posts and you don't know how the system works yet?

That web site shows that CIC is working hard and doing a reasonable job.

There will always be individual cases that have problems but when you consider just how many cases are processed each year, the percentage is low.

 

[Dr Eng X]

You have made nearly 1500 posts and you don't know how the system works yet?

That web site shows that CIC is working hard and doing a reasonable job.

There will always be individual cases that have problems but when you consider just how many cases are processed each year, the percentage is low.

w/o much arguments Any system has to have some sort of evaluation, feedback, accessment my question is specific
How to file an official complaint?

 

[CanadaLeb]

My file supposed to to to Beirut Vo... but its at Ottawa since jan 15 2013...my status still app received medical received
also my friend got his file tansfered there in late oct but its showing in process so i guess they do some work at ottawa

 

[Hnhkrk]

My file supposed to to to Beirut Vo... but its at Ottawa since jan 15 2013...my status still app received medical received
also my friend got his file tansfered there in late oct but its showing in process so i guess they do some work at ottawa

You can't rely on ecas. My ecas still says 'File received', and my file has since been transferred and I've received my PPR. So obviously, my application has been in process for awhile.

 

[Dr Eng X]

My file supposed to to to Beirut Vo... but its at Ottawa since jan 15 2013...my status still app received medical received
also my friend got his file tansfered there in late oct but its showing in process so i guess they do some work at ottawa

I do NOT have any doubts, CPP-Ottawa did NOT do anything at least for my case and others. I am 100% sure of what I am saying. I did speak to a CIC agent who confirmed they transfered the files...Not only this but I can see everything on my GCMS records now back to the question:

How to file official complaints against CIC services, performance, ...?

 

[frankinto]

w/o much arguments Any system has to have some sort of evaluation, feedback, accessment my question is specific
How to file an official complaint?

If you are still within stated processing times, I am not sure what that would accomplish. CIC works in mysterious ways.

 

[Dr Eng X]

If you are still within stated processing times, I am not sure what that would accomplish. CIC works in mysterious ways.

These mysterious ways has to stop

 

[gsize]

since we are on the topic.

successful appeals are supposed to be 'fast tracked' through Ottawa. (won appeal august 2012)

So, why was my file sent to Mexico collecting dust for 6 months (its now in Ottawa)

4 years next month !

I have been to my MPP several times. Unfortunately, most people will do nothing !

Until their is 'political will' nothing will change. ???

sorry, I needed to vent......now I feel better.....wheres the Corona ?

 

[Rob_TO]

How to file official complaints against CIC services, performance, ...?

The only way i could suggest, is to contact the current Minister of Citizenship and Immigration, MP Jason Kenney.

Contact info here: http://www.cic.gc.ca/english/about_us/minister/contact.asp

And probably CC your local MP as well.

 

[gsize]

i was thinkng......contacting the media

 

[Dr Eng X]

i was thinkng......contacting the media

That is a real good step.

 

[Rob_TO]

I have been to my MPP several times. Unfortunately, most people will do nothing !

I hope this is a typo and you mean MP and not MPP? Since the MPP (Provincial Parliament) is useless here since they don't have jurisdiction in Fed level politics, so only your local MP can possibly do anything!

 

[gsize]

yes, you are correct MP

8)

just booked Costa Rica. Hey whats another $2,000.00 on top of the $30.000.00 spent already.

Thank G-d I am good at my job !

 

[Steph C]

i was thinkng......contacting the media

Yes, the media loves these things. I see them all the time on the news. Our local media has recently featured:

An Indo-Canadian man unsuccessfully trying to sponsor his old Aunt as a PR in the family class. He got the aunt over on a visitor's visa and is trying to sponsor her as a parent, in spite of the fact he has already sponsored his parents. She was facing deportation but now gets a second appeal.

A Filipina who was just sponsored as a dependent and didn't declare her child upon entry and is now upset she can't ever sponsor her child. They filmed the mother and child bawling on a Skype conversation. Apparently the child was born before the application was submitted and never mentioned. The family denies it.

These stories are heart wrenching and the public are appalled - even though both (to me) clearly break the basic rules. Why shouldn't they also be sympathetic to OUR stories? I think we need to get to the media and change people's perception of immigration.