How to file official complaints against CIC services, performance, ...?

[parker24]

I'm surprised no one ANSWERED the question. Whether anything happens of it or not, is up to them..

http://www.ombudsman.on.ca/Home.aspx

Before anyone says that's just for Ontario, yes, and surprise surprise, Ottawa is IN ONTARIO.

See here: http://www.ombudsman.on.ca/Make-a-Complaint/Who-We-Oversee.aspx

"CITIZENSHIP AND IMMIGRATION (MINISTRY OF)"

Personally, I don't see much of a reason to complain, but if you have to, go for it.

 

[frankinto]

I'm surprised no one ANSWERED the question. Whether anything happens of it or not, is up to them..

http://www.ombudsman.on.ca/Home.aspx

Before anyone says that's just for Ontario, yes, and surprise surprise, Ottawa is IN ONTARIO.

Actually parker, this is the provincial ministry, not the federal department. The Ontario ombudsman has no jurisdiction.

 

[parker24]

Actually parker, this is the provincial ministry, not the federal department. The Ontario ombudsman has no jurisdiction.

Ottawa, Ontario.

Nuff said. Plus like I said, it's the only course so why not try it eh?

Edit: Or better yet, read this. My MPP (NOT MP, he actually hates me ) was surprised to hear my story about immigration and how long it took.

http://www.immigrationwatchcanada.org/take-action/what-you-can-do/

 

[frankinto]

Ottawa, Ontario.

Nuff said. Plus like I said, it's the only course so why not try it eh?

Because immigration is federal jurisdiction (despite side agreements with some provinces), and because the original poster will waste his time. The ombudsman will refer him directly to CIC.

In any event, he has no basis to complain, at least until after the stated processing time for the country in question. In other words, his application is not late yet. Needlessly whining about it to CIC or anyone else will be fruitless at this point.

 

[parker24]

Because immigration is federal jurisdiction (despite side agreements with some provinces), and because the original poster will waste his time. The ombudsman will refer him directly to CIC.

In any event, he has no basis to complain, at least until after the stated processing time for the country in question. In other words, his application is not late yet. Needlessly whining about it to CIC or anyone else will be fruitless at this point.

So say you get through to the Call Centre and get someone with an attitude problem, then what? I've actually had this problem so I'm curious as to what "you" would say about that.

 

[Fencesitter]

You looked at someone's profile but forgot the big picture!!! I will NOT stand and see those violations evenif my application gets finalized and approved ...
Sorry but it IS a principle

Right. So even after you get the visa you will continue to pursue CIC in an effort to change the system...famous last words. Here's how it really works: you get the visa and forget all about CIC and move on with your life.

Stop crying over spilt milk.

FS

 

[Steph C]

So say you get through to the Call Centre and get someone with an attitude problem, then what? I've actually had this problem so I'm curious as to what "you" would say about that.

I had that problem too.. it was really upsetting. Unfortunately I didn't get the guy's name but I was being extremely polite to him and he was way out of line with me. I've actually worried since then if he wrote something bad on my file.

 

[Steph C]

Of course, but I would add that as a French-Canadian whose family has been in these parts for 350 years, and who is also gay, I know precisely what my rights are, how they were earned and how they are protected. It is unacceptable to hear a recent immigrant saying that we owe this country to their efforts against favouritism and corruption.

Well maybe it's thought of for them in different terms, not a fair assumption on my part.. I would definitely say that as a woman I know my rights, especially when dealing with certain professional organizations that I have to put up with in my line of work. So I guess it's the awareness of where you stand as a minority.. not a bad thing.

 

[frankinto]

So say you get through to the Call Centre and get someone with an attitude problem, then what? I've actually had this problem so I'm curious as to what "you" would say about that.

You would have to be more specific. An "attitude problem" is quite subjective. I have been waiting for 7 years to get my partner here, so I know how frustrating it can be. At some point, while my partner's rehabilitation application was being processed (which took 3 1/2 years), we asked for an update, arguing that after all, if was a service for which we had paid. But I don't know how productive it can be to complain before the processing of your application can be considered late according to the posted timelines. I suppose that I consider immigration, like rehabilitation, to be discretionary - more a privilege than a right.

 

[parker24]

You would have to be more specific. An "attitude problem" is quite subjective. I have been waiting for 7 years to get my partner here, so I know how frustrating it can be. At some point, while my partner's rehabilitation application was being processed (which took 3 1/2 years), we asked for an update, arguing that after all, if was a service for which we had paid. But I don't know how productive it can be to complain before the processing of your application can be considered late according to the posted timelines. I suppose that I consider immigration, like rehabilitation, to be discretionary - more a privilege than a right.

Okay, laughing at me when I explain I'm hearing impaired and need them to slow down. Laughing when I say that I forgot a form and trying to find out where to send it to. That kind of attitude problem. That said, I'm aware my husband has landed and I didn't say anything earlier. But I've had enough of immigration officers, both in the US and at the Call Centre. The only positive people I've met, was at the border, on the Canadian side. It's ridiculous.

 

[Steph C]

You would have to be more specific. An "attitude problem" is quite subjective. I have been waiting for 7 years to get my partner here, so I know how frustrating it can be. At some point, while my partner's rehabilitation application was being processed (which took 3 1/2 years), we asked for an update, arguing that after all, if was a service for which we had paid. But I don't know how productive it can be to complain before the processing of your application can be considered late according to the posted timelines. I suppose that I consider immigration, like rehabilitation, to be discretionary - more a privilege than a right.

I got a call center agent who kept interrupting me to make an assumption about what I was trying to say. I could never finish my sentences. Then he started to accuse me of witholding information from him, but without allowing me to finish my sentences. It was very disturbing! He was actually verbally attacking me with accusations of lying and trying to control the conversation very aggressively. There's no way I would be rude to a CIC agent, the risk is just not worth it. The whole thing was really weird, and I'm really glad I never spoke to him again. Everyone else was very helpful.

 

[frankinto]

Okay, laughing at me when I explain I'm hearing impaired and need them to slow down. Laughing when I say that I forgot a form and trying to find out where to send it to. That kind of attitude problem. That said, I'm aware my husband has landed and I didn't say anything earlier. But I've had enough of immigration officers, both in the US and at the Call Centre. The only positive people I've met, was at the border, on the Canadian side. It's ridiculous.

Laughing at someone because of their handicap is beyond the pale. My partner is also hearing impaired; this could easily happen to him. I'm sorry you had to go through this, it's unacceptable behaviour for a public servant.

 

[amikety]

I won't comment on the debate here - only say this....

Every government agency should have a formal way to file complaints and independantly audited.

Every. Single. Government Agency. All of them.

The best way to encourage fraud, misconduct, stealing, and the like is to have no system of checks and balances. Corruption is rampant in government, beyond the scope of what most people care to believe.

 

[frankinto]

I got a call center agent who kept interrupting me to make an assumption about what I was trying to say. I could never finish my sentences. Then he started to accuse me of witholding information from him, but without allowing me to finish my sentences. It was very disturbing! He was actually verbally attacking me with accusations of lying and trying to control the conversation very aggressively. There's no way I would be rude to a CIC agent, the risk is just not worth it. The whole thing was really weird, and I'm really glad I never spoke to him again. Everyone else was very helpful.

That's awful. Indeed the risk is not worth it and some of them know it all too well, it seems. I did notice, in the rehabilitation process, that no one who dealt with my partner would want to talk to me - perhaps because I have rights as a Canadian, and my partner had none. I guess we have been lucky with the few people we have had to deal with so far.

 

[parker24]

I won't comment on the debate here - only say this....

Every government agency should have a formal way to file complaints and independantly audited.

Every. Single. Government Agency. All of them.

The best way to encourage fraud, misconduct, stealing, and the like is to have no system of checks and balances. Corruption is rampant in government, beyond the scope of what most people care to believe.

AGREED. Pretty sure under AODA it's required if my memory serves me correctly (And it's only Ontario, but curious about Canada-wise hmm).