I sent my passport last April 6, 2013 and out for delivery Ottawa on April 9 after that there's no further more update and no delivery confirmation. I phoned the CP 18002671177 for like 6 times and they said they will going to investigate because it's high risk priority and she told me that it has been lost in their system, Iphoned them again last friday and the agent told me that it was delivered, I don't know if she is telling the truth or she just want me to stop calling and shut up! I emailed the CIC and this is the reply... is there any one has experienced like mine? I don't know what to do please help!
We have received your email sent to the Case Processing Pilot – Ottawa (“CPP-O”) and will respond to it shortly.
Please note: if the information requested is available on our website at :-X
or your application is still within standard processing time we will not provide a response to your message.
Please also note that the published processing times are based on historical averages and may not accurately reflect processing times for applications transferred from another visa office or recently received applications