You can argue/challenge with them or you can simply follow the instruction. It is up to you how to "play" their game and take consequences
And you need to pay very specification attention to the requirement of IMM 5669.
Thank you Ryester!
We ended up following their instructions as you guys recommended! What we did was:
1. Submitted the notarized residence booklet, another copy of the bio-data page of my wife's valid password, updated Schedule A, updated Additional Family Information form
2. Although this is not the official letter from VO for requesting Hong Kong Police Certificate, I asked my wife to go get it anyways. And Hong Kong Police did accept the application. So we sent a copy of the receipt from Hong Kong Police along with the other documents mentioned above to HK VO.
All these things were sent to HK VO around Jun 24. And then we got an email from them titled Bulletin 1 just earlier today. So, I think we are good, right?
BTW, sorry if this is a dumb question... what is this Bulletin 1 email? What does it stand for??
Thanks!!