I created an account using the Option 1 GCkey. Then I just provided everything that was asked. Then you have three options to search for the application, I just used UCI and family name, then answered the place of birth, then answered the # of family members included in the application... After that it showed the application that corresponds to all the answers I have provided.. If it doesn't find any in the system, that means most likely you have entered wrong thing which couldn't link to any of the applicant' record.