If you had a deportation order prior to applying for H&C, you can go there to obtain your seized documents.Of course, after you have received COPR. In this case,IRCC has notified and forwarded his landing to CBSA which is why he received that email.Perhaps,he doesn’t have representation that’s why it’s been done this way.It sounds strange cos there is currently no in person appointment at cbsa office in Mississauga since the covid-19 started. were you at anytime placed on a wide warrant arrest before you applied for h & c?