Has it been 10 business days since you requested a refund? Try calling them instead. The page I linked to has multiple numbers. Use Rebtel if you want to call Canada.Hi.
Thanks for the response. I have already sent multiple emails. and they are saying that amount will be returned within 10 working days but have not received any amount yet. Any idea how much time it will take?
Should've done it yourself. Never let an agent/consultant handle money-related things - they always find ways to mess up.i sent it from my account but my consultant used address on old passport while creating gic account hence transfer was rejected