bosschips said:
The sad truth is... Hangga't may MANLOLOKO, may NALOLOKO :'(
Huwag na mag agency dahil IDIOT-ized naman ang application forms. It's not rocket science. Invest lang ng oras.
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Question lang. Anong NOC code ng generic na call center agent? may work kasi ako na inbound call center work for a month na gusto ko lang I-declare.
Salamat!
Tama invest sa oras lang talaga. Read, read and read. Tuloy ngayon sa kakabasa ko sa internet i am now hooked sa threads dito..kahit office hours nakababad lang sa PC ko while working.
Eto ba bosschips?
1453 Customer Service, Information and Related Clerks
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Example Titles
accounts information clerk
bus information clerk
call centre agent – customer service
complaints clerk – customer service
counter enquiries clerk
courtesy desk clerk
customer service clerk
customer service representative – call centre
enquiries clerk
hospital information clerk
information clerk – customer service
lost-and-found clerk
order desk agent
public relations clerk
tourist information clerk
View all titles
Main duties
The following is a summary of main duties for some occupations in this unit group:
Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
