I am in a similar situation. When I sent request to my HR with all the details required, they only issued a standard letter which states my position, salary and dates worked. It doesn't include hours worked or responsibilities. I have sent follow up emails but HR just won't respond and now I have an Ontario NOI to submit. Fortunately, when I log into my company profile, I can print my job responsibilities and it appears on a letterhead. I don't know if this will be accepted as it won't be signed. (My supervisor is not authorized to sign on company letterheads.) I have only worked here a year and this is the only job I included in the EE profile before receiving the nomination. I have previous work experience but I don't have required documentation for them and can't claim points for them either. In my work history on the Ontario online form under work history, can I still list all the places I previously worked even though I am claiming points for only one of them? Or should I omit them and include them on my CV with an LOE instead.