I know IRCC is a royal mess, but I don't see how this is IRCC's fault at all. This person missed out on the most basic requirement for applying for FSW. If they are now asking whether getting the job duties letter can help them get a re-assessment, it means they probably could have gotten it for the actual application, if they tried. So it tells me they didn't really read and understand the requirements for the program, or most likely, hired an incompetent Consultant who has now ruined their chances.Don't get all the hate for the poor soul. Firstly the case can be reopened if he chooses to remedy the situation (maybe another eternity before final approval - will serve as a good lesson) secondly IRCC def shares some blame if not equally responsible. If there's ADR for other docs why cant IRCC staff go the extra mile and be more clear about the requirements? His eligibility check must be review required as many here are as well, but will one be able to find out what exactly is missing had he not ordered / known how to order GCMS notes? Just ask yourself.