Yes, go ahead and call. I seriously believe whenever we call our application somehow gets updated or something happens. I have called them thrice and twice I have had my application updatd the same day. So go ahead and try your luck. Just give them a genuine reason to go thru your profile and tell you about the status. They wont tell you the status just like that. You will have to give them a reason. Like the last time I callwd them, I told them i called cic 5 days back and thry told me my application has been finalized and you will receive passport request anytime now. So I told them i havent recrived anything yet please confirm if cic has sent anything or not. So that lady looked into everything and told me yes you are right. Application is almost finalized just the passport request is awaited. I got the request at night. So you never know. Try your luck today