Thank You
I will tell you the trick which Diplomatru told here once... try to show the interest & respect to their culture...by for example saying something in French
So what I am doing is:
"Bonjour, Good Morning my name is ....
I am calling to ask you if there is a chance that you can tell me if you received all requested information from me, if all screenings are completed... and what stage is my application.."
and than she talks.....
asks questions about my file, bla bla bla
and she is giving me information,
every time she says something I response,
Thank you, I appreciate your afford,
and that is how I was receiving information in my last two calls
So Practice Bonjour, Merci and call
Good Luck