Dear Experts,
Just wanted an opinion from your all to know if the below will be considered under NOC 2281. This is what my employer has mentioned in the reference letter. I understand this is a bit technical and that's the reason that I want you all to comment from layman's point of view.
o Responsible for the implementation of desktop and server platforms, printers and other core technologies essential to the company's core infrastructure and businesses
o Provide a 7/24 support “After Hours – On Call” pager support and participate in 7/24 work arrangements as required to support activities (including technology implementation/testing/upgrades required on off hours or weekends)
o Troubleshoot, resolve/escalate technical problems within a timely manner
o Troubleshoot and provide technical support for Lenovo/IBM laptops, desktop, local and network multifunctional printers
o Provided end-user technical support for terminal server environment for both SSL and IPSEC VPN
o Take data backups on regular basis
o Provided technical support for broad range of in house\enterprise wide applications including but not limited to IBM Mainframe, IBM Series (AS/400), Citrix, Internet\Web browser, Tivoli Remote Control applications
o Troubleshoot and resolve networking issues including LAN/WAN, VOIP, Wireless and Mobile networks, Cisco IPT Telephones, Blackberry devices
o Provided password reset support using Net IQ Administration (DRA), RSA Ace Server, Host, Citrix, SQL, with other tools and applications
o Managed help desk trouble ticket volumes, track and document customer calls by using Ticketing system
o Provide & control web & e-mail access to users according to company policies
o Train newly hired Technical Analysts and mentor/train peers and others
o Participated in Business Continuity Plan activities when/as requested
This is indeed more like support engineer's description rather than a network tech's job. If possible rewrite the letter.