Dear knowledgable members of this thread,
I would like to ask for help from you with regarding my NOC. I have sent NOC-CNP an email to request the best NOC that matches my duties. I am aware that I should 2281 (system admin) as a match, but to my surprise, they responded 2172 (database analyst).
Will these guys be the one to do the assessment and provide us with the points when our application reaches CIO?
I am posting my job duties for you to help me assess and see if it really should have been 2172 instead of 2281. Thank you in advance for your help.
• Run tests, patches, and backups on Disaster Recovery (DR) sites and raise incidents of failed machines to support team; Perform weekend shift reports
• Provide analysis and diagnosis on Remote Access issue via Citrix Server. Assist user in the set up process and installation of Secure ID RSA token, browser configuration for Remote Desktop Connection.
• Provide support for Virtual Desktop Infrastructure (VDI) connectivity issues by analyzing user's permissions as per their business requirement; Start up and shutdown of the virtual machines from the VDI network server.
• Utilize Active Directory to identify user's profile, access, permissions and membership to the different secured groups, applications, shared drives, accounts, mailbox, and printers. And provide necessary access following company security policy and procedures.
• Perform software install and other issue handling with the use of remote access tools.
• Assist user using networking tools such as SSL/VPN (Secure Socket Layer/Virtual Private Network), Remote Assistance, MS Terminal Server Connection, PC Duo, RSA Authentication Manager, Citrix and Virtual Desktop Infrastructure (VDI).
• Contact person for users with networking issue such as Map drive, data sharing, TCP/IP configuration, and internet connectivity issues
• Support blackberry issues such as data synchronization, email delivery, password and enterprise resets using RIM application and configurations.
• Responsible for Information Security such as password resets for main account, LDAP, and other business applications
• MS Desktop application support such as MS Office, Outlook configuration, Exchange Server backup/restore, email profile, mailbox permissioning, and other troubleshooting