Citi Bank may operate in Canada but just to be factual I would confirm they are an American bankteed618 said:Have you tried contacting your bank?
Please contact your local bank where DD was raised and if no success, proceed to contact the correspondent Canadian bank. I hope you've got a copy of the DD.
I had to contact correspondent Canadian bank (Citi Bank in my case) before I could confirm my DD charge status.
Keep hope alive please.