@ zstream & others who can comment... Please let me know if the below is okay to submit for NOC 2281
o Responsible for the implementation of desktop and server platforms, printers and other core technologies essential to the company's core infrastructure and businesses, which include:
Setup Local Area Network (LAN)
Install switches and routers and provide complete network connectivity within the organization
Setup and maintain Desktop & Laptop Computers
Network Printers setup
Host Internet & Intranet sites and conduct regular maintenance
o Provide a 7/24 support “After Hours – On Call” pager support. Participate in 7/24 work arrangements as required to support activities (including technology implementation / testing / upgrades required on off hours or weekends). This includes:
Installation of new hardware, software, operating systems, Web-Server
Testing of newly implemented hardware and software
Assess any upgrade requirement that may be necessary to keep up with new technology
Insuring the network is secure from virus threats and hackers
o Resolve technical problems within a timely manner. Cater to networking issues, Lenovo/IBM laptops, desktop, and other peripherals equipment
o Take data backups on regular basis and perform recovery as and when needed
o Administer Mainframe Networks and provided technical support for broad range of in house \ enterprise wide applications including but not limited to:
IBM Mainframe, IBM iSeries (AS/400), Citrix, Internet \ Web browser, Tivoli Remote Control applications
Follow scheduled network server maintenance and down-time and inform communicate effected employees
o Troubleshoot and resolve networking issues including:
LAN (local area network) / WAN (wide area network), VOIP (voice over IP), Wireless and Mobile networks, Cisco IPT Telephones, Blackberry devices
o Provide password reset support using Net IQ Administration (DRA), RSA Ace Server, Host, Citrix, SQL, with other tools and applications
o Manage help desk trouble ticket volumes, track and document calls by using Ticketing system
Document solutions provided to queries / complaints / issues related to networking / software & hardware
Use documented concerns while training / mentoring the team and facing complaints for repeated issues
o Provide & control web & e-mail access to users according to company policies
Provide network users with access to websites / software according to company policy
Insure all laptops / desktops / servers are properly managed and provided access only to authorized personnel
o Train newly hired Technical Analysts and mentor/train peers and others
Mentor the newly joined team members
Train and support newly-hired staff in the unit
o Participated in Business Continuity Plan activities when/as requested
+1
