sriramkb
Hero Member
- Apr 6, 2014
- 91
- Category........
- FAM
- Visa Office......
- CPC, Missisagua
- NOC Code......
- 2174
- App. Filed.......
- 21-05-2014
- Nomination.....
- PER: 12-09-2014
- IELTS Request
- Sent with File
- Med's Request
- 03-11-2014
- Med's Done....
- 06-11-2014
- Passport Req..
- 12-12-2014
- VISA ISSUED...
- 23-12-2014
- LANDED..........
- 23-07-2015
I understand your frustration, but the very long email does not really help with WES. Send it to them but mostly you will get a standard template mail back to you in a week mentioning that your report is being reviewed.royston said:Today I have run out of patience with WES. My repeated emails and phone calls have no effect on WES. The status is just frozen to Documents Recieved - Review in progress for 14+ days. My documents were recieved by day early morning on 2nd June. I had sent my brothers file at the same time and his ECA is done and shows Evaluation Complete - Report Prepared for Delivery
Today I have written a stronger email as below. Could anyone advise on future steps I can take
Dear Sir/Madam
Thank you for your email.
I am already aware that my file is under review, it has been that way for 14 days. What I am saying here that it has been 2 weeks (14 Days) that my File is under review since you have received all my documents on the 2nd of June. I feel that there is no evaluation member assigned by WES to my file and this has raised really some serious concerns. Doesn't review mean that you check the documents that were sent to you and they have to be in the prescribed format for acceptance. I have sent you all information as required by you in sealed envelopes, documents attested by the controller of exams and you need 14 days to check if the documents are as per what the instructions are? In Contradiction, your website mentions 72 hours to update the same.
I believe the verification of records will take place in the Evaluation Phase which is yet to be initiated. I am very worried with the quality of service I am being offered, especially after paying upfront and delivering you all the documents as per your requirements. I agree you have been receiving a high volume of applications, but does that mean commitments you have made to existing customers are dishonored.
Kindly update me why it takes 15 days just to check if the documents are received as per requirements. If there are any issues with what you have received, kindly update me on the same as the documents couriered to you are as per your requirements for my country. I sincerely hope you provide the necessary support and move my case forward as you would agree it has neglected and long delayed.
Best Regards
Royston
Call them 5 minutes before their work time and stay on-line. You may be connected to their representative within 30 to 45 minutes and then show them all of your frustration, but in a polite way.
Hope this helps.