To all of you guys (including the OP chan180),
I'm sending you tons of positive energy, and hoping for the best with you! When it comes to dealing with the CIC, you need to have zen-like patience, and rock-like courage. Just keep doing what you gotta do, and stay on top of things, stay in close contact with the CIC, and you'll do just fine!
My wife and I suffered an even worse thing. I won't bore you all with the story, but what happened was that we sent my application forms and supporting documents, my wife's application forms and supporting documents, and our relationship proofs. We sent them all in ONE single box.
Guess what happened!
Only the relationship proofs arrived at CPC-Mississauga. The rest was gone.....yup....vanished....all the "IMM" forms....wife's police certificate.....supporting stories.....certified sworn translations of important documents....affidavits.....all totally g-o-n-e, and nobody knew why (and we're both still clueless till now).
Thankfully the officer who called me, said that I could send copies of those vanished documents (thankfully we scanned everything and had the electronic copies of everything)....well, EXCEPT my wife's police certificate, which, according to the officer, my wife had to get a new one.
And the officer assured me that we wouldn't lose our queue. So at least that was comforting.
All in all, I think we got delayed by about 2,5 months because of the crap that happened >_<. On the positive side, at least the relationship proofs (which took us 3-4 months to prepare, roughly 1,000 pages in total) arrived at CPC-M safely. If they vanished too, I can't imagine how devastated we would've been...
Good luck to all of you.....wish you all the best!!!