Hi Lisa, yes, finally, on Friday afternoon finally my background check started in gckey, then my ecas changed to decision made probably later that day, but saw it until Satuday morning. Now just waiting for the next step.
When was the last time you emailed the visa office? maybe you should try emailing again. I'm not sure if you can go over your lawyer but I would do it. Give it a try worse case scenario the will say you respresentative has to contact them, but you might be able to get direct information. I'm sorry you are having such a hard time getting information about your application. Hope everything works out for you Lisa.