You can also call 1 (613) 944-4000 then choose options 1-1 and you'll get through to the same menu as the 1888 number gets you when calling from Canada.We also are waiting for news. We both live in the USA and applied Outland. Application signed for Feb. 16. The number that people call can only be used in Canada. I tried it from the USA and it wouldn't go through. Fortunately I live close enough to the Canadian border so am going to visit friends on the weekend and will try to call on Monday. If I can get through I will post my results. Good luck to you.