Hello All,
I have a quick question, my spouse have done Biometric in April 2021 and on CIC website it does show Biometric Number etc but when I go to the bottom under BIOMETRIC section it still says "
- We have not received your fingerprints. Check your biometrics request message below for details"
Any suggestion or idea? Should this status change to BIOMETRIC RECEIVED?
It should have changed by now even with delays, call IRCC. YOu should have a receipt or something from the VAC where you gave biometrics, this should help.
You could also submit a webform with this info but suspect you will prefer to call to find out what the issue is.