I would call again, and this time you hopefully get a more helpful agent. The processing time states 12 months, which you have passed, so they are supposed to notify the office. Some agents may not want to ruffle feathers, but you have every right to find out why your application, if it is a routine one, is taking longer. Good luck!Hey guys, I called Cic on 26th Feburary, 2020 Agent told me everything looks okay and they are working on it. It was only 6 days past the 12 months period so agent said they won't be notifying the respective office. Told me to be a little more patient. Also I ordered Atip notes on 25th Feb, 2020 to see whats the status of my file. I hope Atip notes wont delay my processing time.