How is anyone even getting to an agent? The last 30 or so times I've called it just says there is a high call volume and hangs up. Email them and it just says still in process.You know what they do additional verification and ask you any additional documents, thanks for reply, I'm waiting all most 19 months ,aor 5 Oct 2018 , no updates from 27 feb 2019,I'm calling last week, and nice agent sent reminder to visa officer for updates, then I got this email for additional verification, don't no what they are doing, apply gcms notes, not give me still waiting