Guys - quick update. I just got off from FBI customer service call.
The lady was helpful. I asked if there's anyway she can tell whether my fingerprints were fine and used. She checked and told me fingerprints were accepted for both me and my wife. The request is "in process", and will be completed by this weekend. Hopefully letter early next week
A great sigh of relief.
App reached date - Sept 19th
Call them. I was extremely polite on call, very patient, and greeted her all the time - so it helped
Thanks..