the number is 18882422100, i think it really depends on the agent you talk to. Some are nice, will put you on hold and go through ur file to find some useful information for you while others might just tell you to call back after 6 months. I have ordered gcms nots 3 times for my application so I have some comprehensive understanding about my case and I think I just asked right questions.Don't know you can call to check all this. whats the number?