Hi CanadaVisa folks, I was hoping you could help me with my situation:
I work with immigration lawyers in Ontario and I advised them to update my Express Entry profile a few days after international students were awarded extra points. However, my lawyers encountered this weird glitch where they have been unable to answer three of the following questions:
1) Was this degree, diploma or certificate:
- from a public post-secondary school, such as college, trade/technical school, university or CEGEP (in Quebec)
....
2) Was more than half the study program English or French as a second language courses?
3) Did Mr. X study in Canada based on an award that required them to go back to their home country to apply their knowledge and skills? This includes some awards from Global Affairs Canada.
The answers should be "Yes, No, No", respectively, but the problem is that the dropdown list under each question has malfunctioned and will not “let” us select an answer (I cannot describe the exact nature of the issue as I don’t have access to my profile). I have contacted the IRCC Call Centre and asked the agent whether resubmitting my profile would resolve the issue. She said that there have been cases where some people continued having similar issues even after resubmitting their profile. She also suggested submitting a screenshot via their Web Form quoting “technical difficulties”. So I did that and the response I got after 5 business days was: “We have verified the information provided and can confirm that your points have been updated in your Express Entry profile.” And yet, when I asked my lawyers to confirm this, they sent me yet another screenshot with no changes whatsoever to my profile. I still see my old points (441) at the top and just blank space next to “CRS - Canadian education” (should be 30).
Here are two screenshots to help you understand my issue better:
prnt.sc/doz39h
prnt.sc/doz3m4
I am lost as to what I should do at this point. Time is pressing as I am sitting at 471 with my updated points and feel that if I wait around I am going to miss an ITA in the next draw or two. I still have time as my PGWP will not expire until June 2017 but you never know – new people come into the pool every day and the points may not drop to my level after January for a long time…
Has anyone had similar issues? If so, has resubmitting your profile resolved your issue? Thanks in advance for your help!
I work with immigration lawyers in Ontario and I advised them to update my Express Entry profile a few days after international students were awarded extra points. However, my lawyers encountered this weird glitch where they have been unable to answer three of the following questions:
1) Was this degree, diploma or certificate:
- from a public post-secondary school, such as college, trade/technical school, university or CEGEP (in Quebec)
....
2) Was more than half the study program English or French as a second language courses?
3) Did Mr. X study in Canada based on an award that required them to go back to their home country to apply their knowledge and skills? This includes some awards from Global Affairs Canada.
The answers should be "Yes, No, No", respectively, but the problem is that the dropdown list under each question has malfunctioned and will not “let” us select an answer (I cannot describe the exact nature of the issue as I don’t have access to my profile). I have contacted the IRCC Call Centre and asked the agent whether resubmitting my profile would resolve the issue. She said that there have been cases where some people continued having similar issues even after resubmitting their profile. She also suggested submitting a screenshot via their Web Form quoting “technical difficulties”. So I did that and the response I got after 5 business days was: “We have verified the information provided and can confirm that your points have been updated in your Express Entry profile.” And yet, when I asked my lawyers to confirm this, they sent me yet another screenshot with no changes whatsoever to my profile. I still see my old points (441) at the top and just blank space next to “CRS - Canadian education” (should be 30).
Here are two screenshots to help you understand my issue better:
prnt.sc/doz39h
prnt.sc/doz3m4
I am lost as to what I should do at this point. Time is pressing as I am sitting at 471 with my updated points and feel that if I wait around I am going to miss an ITA in the next draw or two. I still have time as my PGWP will not expire until June 2017 but you never know – new people come into the pool every day and the points may not drop to my level after January for a long time…
Has anyone had similar issues? If so, has resubmitting your profile resolved your issue? Thanks in advance for your help!
