My partner, daughter and I are booked on a flight to Toronto on july 13th 2016. flights were booked in December 2015 and we were not aware of ETA requirement. My daughter's and my ETA was approved within a few minutes. My partner declared a criminal record and therefore we had to submit a police certificate straight away. Despite me sending numerous case specific enquiries, expressing our distress, due to the lack of decision on his ETA; The reply emails from immigration are always the same- "in progress". We are due to travel in 18 days time and still no decision. what makes it worse, I cannot seem to be able to speak to an actual person about the application. I am at my wits end, just don't know what to do next. The conviction was in 1999, we don't know why it is taking so long, they have not asked for any further information. Does anyone have any similar experience or any suggestions on how to get some answers. I have to tell my daughter we may not be able to travel. we were going to Canada because my son is on a rugby tour with his school. Any ideas/solutions greatly received. I'm at breaking point !!