I submitted a PR renewal in April 2015 for myself and my two kids. Advised in July 2015 my application was going for a secondary review and since that date, not a single word from CIC to even inform me about what info they are missing or what they are having a problem with. I have kept full records and sent them copies of boarding cards etc to speed things up to no avail.
I have completed my days in country, I own a house here, my kids go to school here, I haven't committed any crime and I have managed to sponsor my husband for a PR card while I am still under review. He now has his PR card and i don't, even though I sponsored him!
I have engaged an immigration lawyer to look into the process, I have obtained all my records under the freedom of info act to see what the issue is and as far as I can see there is no problem. I have called the CIC helpline and they cannot help me as my case is under review. I cannot gain access to the online application query, as the system says my UCI and case number do not exist with a list of possible reasons why this might be the case (none apply to my situation).
My immigration lawyer said there is nothing he can do so I went to see my local MP. She cannot even do anything other than give me an application for a PR travel document in case I have a holiday booked in the future.
I haven't been able to travel anywhere since last April because it just seemed like too much hassle to drive over the border to do my shopping and then fill out loads of forms etc. I feel totally trapped and I am seriously worried that they have lost all my paperwork.