GHSIH brother, thanks so much man, this is very kind of you, I highly appreciate it. Could you please try again on Monday? Just ask them generally if there is no mention of CIC instructions on how their embassy will send it back, what is their assumption? Will they simply send it back to my "mailing" address? Or do they assume I will include a pre-paid service if applicable? Or do they expect me to collect it in person?
I understand that it's only CPC-Ottawa who shall inform me what to do, but they're extremely slow and I am only asking fro people to share their experiences and knowledge.
Hello my friend, it is always a pleasure helping anyone.
I called them, the landline (hotline) from inside Egypt is 19345. (I GUESS ADDING +202 will allow you to make the call from outside EGYPT)
The other number working for sure is
+202 259 43200.
What the lady told me is as follows:
- You will arrive to any DHL branch in Egypt and add the details of the sender (yourself) and the recipient (the embassy in Cairo) and pay fees of 113 EGP (if sent from Cairo).
- Once your passport is ready, they should (the Canadian folks) send you an email that the passport is ready for collection.
That's when you will call the DHL customer service again and you will forward the email to the DHL agent, he will reply back to you with some kind of form that will end up by you providing the address to which you wish to receive the passport again.
- The agent will deliver the passport to you and then you will pay him 138 EGP for the shipping fees.
**I did not pay attention to the fact that you might be doing the whole process from OUTSIDE Egypt if that is the case please let me know or even send me a PM.
I think the only difference is that you will be paying to your local DHL service office and making international call to coordinate the process.
Please let me know if there is anything else I can help you with.
Wish you the best of luck.